You get injured in an accident; what are the first thoughts crossing your mind? Lawyers, insurance companies? Most likely your concern would be your finances, health, etc. However, your injury may affect your finances and daily life which is why you should file for a personal injury claim.
Filing for these cases are not just about fault or medical bills. It’s about something more personal that will determine your case outcome: credibility.
What Does “Credibility” Mean?
Put simply, credibility refers to how trustworthy you are and the believability of your incident. This is the factor that insurance adjusters, judges and lawyers use to decide whether or not they believe your story. It comes down to more than if you’re telling the truth, but rather if your words, actions and evidence line up in a way that makes sense.
If your story is lacking consistency from one conversation to another, such as your story not matching details in your medical record, those reviewing your case begin to have doubts. Once the doubt is there, it can be very difficult to fix and regain credibility.
Why Credibility Matters So Much
In a personal injury case, your word is the core of your case. This is especially true when there aren’t sufficient cameras or witnesses to prove the true events without question.
If you claim the injuries rendered you unable to work, the court and insurance companies will seek out signs that can support that. That means looking through doctors’ notes, prescriptions, physiotherapy appointments and more. For example, if you report only mild pain to your doctor but go on to tell insurance companies the pain is unbearable they will find out the inconsistency and become skeptical of your claim. Posting images of you being active, whether they were taken before the incident or not, will also impact your claims’ credibility. Even the smallest of inconsistencies will make them question your honesty.
How to Build and Protect Your Credibility
1. Be Honest from the Start.
This is the most important thing to keep in mind. Being honest is always better, no matter how unimportant or embarrassing the details may be. Admit every aspect of the case including prior injuries. Hiding even small details can cause big problems later.
2. Keep Your Story Consistent.
From the moment your accident occurs to the final paperwork, ensure your story remains consistent. What you tell all parties (doctor, lawyers, police & insurance companies) must match as closely as possible.
3. Follow Your Doctor’s Advice.
Follow through on all of your doctors advice whether that’s therapy, medication or lifestyle changes. Take this advice seriously, because following through can appear as though you’re not truly injured.
4. Be Careful Online.
Photos, or even comments can impact your claims’ credibility. Anything can be taken out of context, so avoid posting about health or activities at all costs to minimize risk.
5. Stay Calm and Respectful.
Sometimes the process of filing a claim can be frustrating especially if it takes longer than expected. However, being impatient, rude or angry with professionals handling your case or treatment can make you appear unreliable or difficult. Calm communication and respect is crucial.
Credibility Is Earned, Not Claimed
You must show with actions why people should believe you, words can only go so far. That means being honest, consistent and patient. While your lawyer can build a strong claim with evidence, negotiations and guidance, it comes down to your words and behaviour. That’s what makes your story believable.
Once others can determine you’ve been honest and cooperative your story will have strong credibility. This is what leads to both faster solutions and fair settlements.
How Credibility Can Hurt a Case
Credibility can be both your greatest strength and your greatest vulnerability. Losing credibility can mean losing your case. It only takes one false statement, contradiction or exaggeration for every aspect of your case to be questioned.
If you claim you can’t lift heavy objects but are discovered doing yard work even once, it can seriously harm your case. The other side can then argue you’re not being truthful and reduce your settlement accordingly, or even have your claim denied.
Credibility is like trust: it takes time to build, but only a moment to lose.
The Bottom Line
Personal injury cases are about proving you can be trusted, not just about proving the series of events. Being honest and consistent throughout the process will help others see your truth without doubt.
Ultimately, the most powerful thing you can bring to your case is not just the right documents or evidence; it’s your credibility.
